Capability and self-confidence expands, remains static or contracts depending on whether or not individuals receive the stimulation they need to grow and develop. The phrase “I’m in a rut” is born of an individual’s languishing potential. Businesses, owners and team members get in ruts, too. This must be overcome to expand potential and achieve success.
The way out of a stagnant state such as this is through ongoing learning opportunities designed to expand the skills and mindset of the team as well as professional development that challenges and expands the capabilities of team members over time.
There’s a commonly held belief in business that success is the result of selling as many products or services as possible to as many consumers as possible at the highest prices possible while paying the lowest possible wages to make as much money as possible. This is a limited perspective of success, though, that when followed leaves everyone involved feeling taken advantage of; vastly undervalued; used; and, most importantly, unhappy.
Truly successful businesses have a more comprehensive and inclusive perspective. Their approach is one that benefits the many and not merely the few and strives to create as much happiness and success as possible for customers, owners, team members and the community while also generating a profit. This balanced approach to success takes all the players into account and spreads the fruits of labor far and wide for the betterment of the whole.
Are you looking for a way to hire correctly the first time, reduce turnover and increase retention? Do you want to improve the engagement and productivity of your team? Would discovering the specific areas for training and professional development that would deliver the greatest return on your investment appeal to you? Do you wish you had access to clear-cut information that would enable you to place your team members in positions where they would be the most effective and happiest?
If you answered yes to any of those questions, then accurate, non-biased, comprehensive and federally compliant assessments could be just what you need.
Consumers have a variety of businesses from which to choose when they’re in the market for a certain product or service. Moreover, they’re increasingly discerning with their hard-earned money when looking to satisfy their wants and needs. That makes it more important than ever for businesses to consistently deliver high-quality products and services.
Exceptional companies stand out in a good way in the hearts and minds of their customers by consistently providing high-quality customer service experiences.
As the leader of your company, team member trust and loyalty begin with you.
If you’ve owned a business for any length of time, it’s likely you have some understanding of the detrimental effects a lack of trust and loyalty can have on your culture, the success of your operation and overall happiness. You might also possess some insight into the tremendous benefits trusting and loyal team members bring to your business and customers.
A tremendous amount of attention, effort, energy and time goes into running a business. With everything there is to do, it’s easy for those who own a company to sacrifice many aspects — if not the entirety — of their personal lives in the pursuit of success and happiness.
There’s no real benefit to working yourself into the ground, however. When you become worn down, your business suffers because you don’t possess the composure, energy and mental clarity necessary to be the caliber of leader required to create the level of success you desire. Moreover, you’re not happy.
In my previous column, I enumerated the problems associated with bringing personal baggage to work. I described how even top performers can stumble and fall when they’re unable to effectively manage their personal issues in the workplace. I also elaborated on the domino effect these uncontrolled issues can have on workplace culture, fellow team members, customers and the business.
In this column, let’s consider the other side of the coin. When people bring their professional baggage home, their personal lives are affected in very real ways. This situation can damage and even destroy marriages; alienate children; and cause others to avoid these unhappy, negative and often angry people. Perhaps you know a spouse, child or the friend of someone who’s unable — or simply lacks the tools — to effectively manage their professional life.
Each of us travels between two worlds — personal and professional. When there’s purpose, balance and happiness outside of business, people enter the workplace very differently than when this isn’t their reality.
Some believe a barrier keeps personal and professional lives separate. But if you step back and take an honest look at your experiences and those of others with whom you’ve worked, you know that’s not the case. If anything, it’s more common for people to carry their personal baggage through the front door at work and unpack.
Entrepreneurs start businesses to achieve professional, personal and financial independence. They yearn to travel, relax, give back and enjoy their lives as much as possible. They dream of creating greater wealth, freedom and happiness — to control their own destinies.
For many, however, this remains only a dream because they lack the mindset, processes and people to make it a reality. A number of key factors contribute to a business not being able to run effectively without the owner’s constant hands-on presence. Understanding these factors and making the necessary adjustments will position you to achieve your dreams.
With every interaction and transaction, a business gives customers a good, neutral or bad feeling. The last two have no place in a thriving operation. The first is a requisite of happiness and success.
Undoubtedly you’ve engaged businesses that left you wishing you’d never walked through their doors. It might have been the poor customer service you received, an inferior product or bad and uncaring attitudes. Even if your experience was a neutral one — neither bad nor great — the trust and loyalty so important to develop in customers wasn’t nurtured in you. What business can afford the consequences of bad experiences for its customers and, in turn, profitability? No matter the economic environment, customers matter. The unhappy ones tend to exert far greater effects on your reputation and success.
For any business to become a lasting success, it must satisfy customer wants and needs. Understanding what they truly want and then fulfilling their needs leads to ongoing satisfaction. In return, they’ll not only come back for more, but also tell others about their wonderful experiences doing business with you.
One of the biggest differences between creating raving fans of your customers and not is getting the multitude of basic things right on a consistent basis.