Marcus Straub Intl Coach Header

Blog

Does Your Business Stand Out In A Good Way? - Business Times Column #132

Marcus Straub

Marcus Straub

In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis.

Consumers typically have a variety of businesses from which choose in purchasing a certain product or service and are increasingly discerning when looking to satisfy their wants and needs. Consequently, it’s more important than ever for a business to remain consistent in delivering high-quality products and services.

Continue Reading

Will You Enhance Your Team's Capabilities in 2017? - Business Times Column #131

Marcus Straub

Marcus Straub

Individual capability expands, contracts or remains static depending on whether or not it receives the stimulation needed to grow and develop. “I’m in a rut” is a phrase born of languishing potential. Owners, team members and companies get in ruts, too, and this must be overcome if they’re to expand their capabilities.

The way out of a stagnant state is through ongoing learning opportunities designed to expand the skills and abilities of the team and professional development that challenges and stretches the capabilities of your team members.

Continue Reading

How Do Your Customers Feel About Your Business? - Business Times Column #130

Marcus Straub

Marcus Straub

No doubt you can recall some experiences as a consumer that left you with good, if not a great, feelings about a business. The value you received endeared you to the company, creating loyalty and repeat business. The money and time you spent was well worth it and you walked away with a positive, satisfied and happy feeling.

Conversely, you’ve probably also had experiences with businesses that left you wishing you’d never walked through their doors. This might have been due to the poor customer service you received or bad and uncaring attitudes. Even if your experience was a neutral one — not bad, but not great, either — the trust and loyalty so vital to endear in customers wasn’t nurtured in you.

Continue Reading

Do Professional Issues Sabotage Your Personal Life? - Business Times Column #129

Marcus Straub

Marcus Straub

In my previous column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described the fall even long-term top performers experience when they’re unable to effectively manage personal issues in the workplace. I also explored the domino effect these uncontrolled issues can have on fellow team members, customers and the business as a whole.

In this column, I’ll look at the other side of the coin. When people bring their professional baggage home, their personal lives are affected in very real ways. The ripple effects are felt far and wide.

Continue Reading

Do Personal Issues Inhibit Professional Performance? - Business Times Column #128

Marcus Straub

Marcus Straub

Business owners, managers and anyone else in leadership roles exert the largest influence — positive or negative — in the workplace.

Team members look to these individuals for direction and guidance. When leaders become lost in their own personal issues or are unable to separate from them on the job, teams are affected to some degree, and a noticeable funk can easily overcome entire departments or businesses.

Continue Reading

Attention To The Basics Breeds Business Success - Business Times Column #127

Marcus Straub

Marcus Straub

One of the biggest differences between creating raving fans out of your customers or not is getting the multitude of basic things right on a consistent basis.

Just a moment of reflection on your own experiences will reveal your favorite businesses — the ones you frequent often and enthusiastically tell others about — are those that consistently go the extra mile to provide you with happy and satisfied feelings.

Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all.

Continue Reading

Do You Invest in Your Team’s Growth and Development? - Business Times Column #126

Marcus Straub

Marcus Straub

All staffs are comprised of people with varying levels of knowledge, skills and attitudes. As the team goes, so goes the business. For any company to grow and generate success for everyone involved, its people must also grow and develop their potential.

When personal and professional growth and development is lacking, people become limited by old ways of thinking and behaving. This hinders their ability to effectively handle reality. Greater happiness and success aren’t achieved because people continue to operate as they always have, especially in the face of changing circumstances.

Continue Reading

Just One "Bad Apple" Can Hurt Your Business Culture - Business Times Column #125

Marcus Straub

Marcus Straub

You’ve likely heard the saying, “Hire for skills and fire for attitude.” Simply put, this means bad attitudes far outweigh the skills people bring to their positions. Failing to take action puts companies at risk.

The typical business has a number of skilled team members, many with decent and even great attitudes. These individuals come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who, even though they have the skills to do their jobs, constitute a drag on the culture and, therefore, the business itself? Chances are, you’re thinking of these people right now.

Continue Reading

Could Your Business Use Some Purpose? - Business Times Column #124

Marcus Straub

Marcus Straub

A shared purpose constitutes a powerful starting point to a more enlivened, satisfying and successful business operation. Purpose is not what a company does or even how it does it. A clearly defined purpose is a statement of why a company and its team do what they do day in and day out. It’s their reason for being.

Today, businesses across the nation and around the world will conduct operations, serve customers, generate revenues and earn profits — or not. Tomorrow, these same companies and their teams will do it all over again. There’s a real difference, however, between those businesses that simply go through the motions and the exceptional ones that are fueled by purpose and engage customers with passion, intention, enthusiasm and integrity. It’s a difference with a lasting effect on customer satisfaction and the bottom line.

Continue Reading

Have You Mastered the Art of Delegation? - Business Times Column #123

Marcus Straub

Marcus Straub

A critical step in creating greater happiness and success in business is learning to delegate effectively so everyone involved is empowered to do more and be more.

As a business owner, you have two options: Have you merely created a job for yourself or are you truly leading your company? There’s a distinct difference. In the first situation, you’re doing daily tasks that easily could be handled by your fellow management and team members, tasks that consume precious time to be the visionary, innovator and leader of your business.

Continue Reading

How Smoothly Would Your Business Run Without You? - Business Times Column #122

Marcus Straub

Marcus Straub

Most business owners start their ventures to create greater wealth, freedom and happiness — to control their own destinies. They dream of achieving financial, professional and personal independence and use this to travel, relax, give back and enjoy their lives as much as possible.

Many owners never fully realize their dreams even if their businesses generate financial abundance simply because they lack the mindset, people and processes to make it possible. A number of key factors contribute to the inability of a business to operate smoothly without the owner’s constant presence. Understanding these factors and making the necessary adjustments will position you to achieve your dreams.

Continue Reading

Logos LIGC COY mobile SM