Marcus Straub Intl Coach Header

Blog

Are You Unknowingly Creating End-of-Life Regret? - Column #164

Marcus Straub

Marcus Straub

The second most-cited regret of people at the end of their lives is this: “I wish I hadn’t worked so much.” It’s an extraordinarily powerful and telling statement given all the things people could possibly regret when looking back at the lives they lived.

For those who have a lot of life left to live, this reality from the end of life points toward the wisdom in taking a different and more conscious approach to work and business.

Continue Reading

Does Fear Of Change Limit Your Happiness And Success? - Column #163

Marcus Straub

Marcus Straub

Change remains a reality of business, whether we want it or not. Business environments, economies, team dynamics and technology all change. So, for that matter, does the weather and relationships. Life is all about change. And if we habitually resist change, we limit the potential of all that’s available to us personally and professionally.

Many people avoid change because they must change themselves. Others who resist change focus on how hard the change will be, the possible negative outcomes and fear of the unknown. Moreover, we become comfortable in our current positions even if they ’re not creating happiness and success. By one estimate, fully
40 percent of people — about 3 billion worldwide  — resist change.

Continue Reading

Build And Develop Your Team With Assessments - Column #162

Marcus Straub

Marcus Straub

One of the biggest challenges business owners face in creating a company that stands above the rest is a lack of credible, unbiased information. It’s what you don’t know that really limits your potential. When considering the future growth of your business, having clear, powerful and accurate information that positions you to build and develop the best team possible is key to your success.

Are you looking for a way to hire correctly the first time, reduce turnover and increase retention? Do you want to improve the engagement and productivity of your team? Would discovering specific areas of staff training and development that would deliver the greatest return on your investment appeal to you? Have you ever wished you had clear-cut information to help you place your team members in positions where they’ll be the most effective and happy?

Continue Reading

Do You Foster Trust And Loyalty In Your Team Members? - Column # 161

Marcus Straub

Marcus Straub

As a business owner, it’s likely you have some understanding of the detrimental effects a lack of trust and loyalty can have on your culture, the success of your business and overall happiness. You also might have some insights into the tremendous benefits trusting and loyal team members bring to your business and customers.

Trust engenders loyalty in your team members: If you have my back, I’ll have yours. Any time trust between you and a team member is broken, any loyalty that existed is damaged to some degree. Once seriously damaged, it can be a lengthy process to rebuild trust and could, in fact, prove impossible.

Continue Reading

Do Your Customers Believe You’re Exceptional? - Column #160

Marcus Straub

Marcus Straub

Exceptional companies stand out in a good way in the hearts and minds of their customers. Companies accomplish this feat by delivering high-quality customer service experiences on a consistent basis.

Consumers not only have a variety of businesses from which to choose when they’re in the market for a certain product or service, but they’re also increasingly discerning when looking to satisfy their wants and needs. Consequently, it’s more important than ever to consistently deliver high-quality products and services to stand out in a positive way.

Continue Reading

How's Your Balance Between Life And Business? - Column #159

Marcus Straub

Marcus Straub

As a business owner, you’re the foundation of your enterprise. The more energized, inspired and invigorated you are, the stronger your operations.

A tremendous amount of time,  effort, attention and energy goes into running a business. With all there is to do, it’s easy for those who own a company to sacrifice many aspects, if not all, of their lives in the pursuit of success. There’s no benefit to working yourself into the ground, however. When you become fatigued and worn down, your business suffers because you don’t possess the mental clarity, energy and composure necessary to be the caliber of leader required and to create the level of success you desire. In addition, you aren’t happy.

Continue Reading

Do Professional Issues Hurt Your Personal Life? - Column #158

Marcus Straub

Marcus Straub

In my last column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to effectively manage personal issues in the workplace. I also explored the domino effect these uncontrolled issues can have on fellow team members, customers and the business as a whole.

In this column, I’ll look at the other side of the coin. When people bring their professional baggage home, their personal lives are affected in very real ways. The ripple effects are felt far and wide. The adverse effects of this situation can damage and even destroy marriages, alienate children and cause others to avoid these unhappy, negative and often angry people. Perhaps you know a spouse, child or friend of someone who’s unable — or simply lacks the tools — to manage their professional lives effectively.

Continue Reading

Do Personal Issues Sabotage Your Professional Success? - Column #157

Marcus Straub

Marcus Straub

Some like to believe a distinctive barrier separates our personal and professional lives. If you step back and take an honest look at your experiences and those of others you’ve worked with, that’s clearly not the case. It’s common, in fact, for people to lug their personal baggage through the front door of a business, unpack and spread it around the workplace.

Each of us travels between two connected worlds — personal and professional. When there’s balance, contentment, purpose, success and happiness in life outside business, the attitudes and behaviors people bring to the workplace are different than when this is not their reality.

Continue Reading

Do Your Customers Enjoy A Quality Experience? - Column #156

Marcus Straub

Marcus Straub

With every transaction and interaction, a business gives its customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a necessary component to happiness and success.

In all likelihood, you can recall some experiences as a consumer that left you with good, if not a great, feelings. The value you received during these interactions endeared you to these companies, creating loyalty and repeat business. You felt your money and time was well spent, and you walked away with a satisfied and happy feeling.

Continue Reading

Do Personal Issues Damage Customer Service? - Column #155

Marcus Straub

Marcus Straub

There’s a tremendous amount of crossover between the personal and professional lives of people. Team members spend a lot of time and energy on the job rehashing — mentally and verbally — the unresolved and troubling personal challenges they face.

More often than you might realize, this situation leads to reduced productivity and efficiency, bad attitudes, a negative business environment, unfavorable interactions with customers and, ultimately, lost revenue. What business can afford to lose customers and revenue to behaviors that have no place in a top-notch company?

Continue Reading

Do You Consistently Get All The Little Things Right? - Column #154

Marcus Straub

Marcus Straub

Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. Business operations are, first and foremost, about serving people and ensuring their satisfaction. Increasing the happiness, pleasure and fulfillment of the patrons who support you with their hard-earned dollars builds a base of loyal and referring customers.

One of the biggest differences between creating raving fans of your customers and not is getting the little things right on a consistent basis. Just a moment of reflection on your own experiences will reveal your favorite businesses — the ones you frequent often and enthusiastically tell others about — are those that consistently go the extra mile to provide you with a happy and satisfied feeling.

Continue Reading

Logos LIGC COY mobile SM