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Do You Consistently Get All The Little Things Right? - Column #154

Marcus Straub

Marcus Straub

Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. Business operations are, first and foremost, about serving people and ensuring their satisfaction. Increasing the happiness, pleasure and fulfillment of the patrons who support you with their hard-earned dollars builds a base of loyal and referring customers.

One of the biggest differences between creating raving fans of your customers and not is getting the little things right on a consistent basis. Just a moment of reflection on your own experiences will reveal your favorite businesses — the ones you frequent often and enthusiastically tell others about — are those that consistently go the extra mile to provide you with a happy and satisfied feeling.

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Can Your Business Run Effectively Without You? - Column #153

Marcus Straub

Marcus Straub

Entrepreneurs launch companies not only to create greater wealth, freedom and happiness, but also exert more control over their destinies. They dream of achieving professional, financial and personal independence and in doing so travel, relax, give back and enjoy their lives as much as possible.

For many business owners, however, the dream remains just that because they lack the mindset, people and processes to make it a reality. Key factors make it difficult for a business to run effectively without the constant, hands-on presence of the owner. Understanding these circumstances and making the necessary adjustments will position you to achieve your dreams.

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Ready To Enhance Your Team’s Skills And Mindset In 2018? - Column #152

Marcus Straub

Marcus Straub

People are at the core of successful companies. The strength of their mindset combined with their skills allow them to operate at their highest levels on a consistent basis.

Human capability expands, contracts or remains static depending on whether it receives the stimulation it needs to grow and develop or not. The phrase “I’m in a rut” is born of an individual’s languishing potential. Owners, team members and businesses get in ruts, too. This must be overcome if they are to expand their potential.

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Have You Learned To Let Go And Delegate Effectively? - Column #151

Marcus Straub

Marcus Straub

A crucial step in the direction of greater happiness and success in business is learning to let go and delegate effectively, empowering everyone involved to do more and be more.

As a business owner, you have two options: You can create a job for yourself or truly lead your company. There’s a distinct difference between the two choices. In the first scenario, you’re doing daily tasks that easily could be handled by your fellow management and team members — tasks that take precious time you could use to be the visionary, innovator and leader of your business.

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Are “Bad Apples” Spoiling Your Business Operations? - Column #150

Marcus Straub

Marcus Straub

Most businesses employ skilled team members, many with decent and even great attitudes. These individuals come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in positive ways. But what about team members who have the skills to do their jobs, yet constitute a drag on the culture and, therefore, the business? Chances are, you’re thinking about those people right now.

Business owners tolerate “bad apples” because it’s expensive and time consuming to hire and train new people. This is especially true if these team members bring in large amounts of business, work in positions essential to operations or their knowledge of the business is extensive or proprietary. Under these circumstances, business owners often feel held hostage by these team members, which keeps them from taking necessary corrective action.

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Listen With Integrity To Build Successful Relationships - Column #149

Marcus Straub

Marcus Straub

Ineffective communication presents the largest obstacle to any successful professional or personal relationship, and it all begins with listening. Not truly listening to others and ineffective communication are often at the heart of dysfunctional businesses, disgruntled team members, unsatisfied clients, failed marriages, disassociation with loved ones, frustration and anger, to name only a few. The truth is, we all want to be heard.

Consider your life and relationships to understand the importance of communication. In those relationships you find most rewarding, fulfilling and successful, you feel heard and communication is more effective than not. Conversely, when you consider your relationships that are the most unsettling; cause the most frustration, suffering and dissatisfaction; and are least successful, you don’t feel heard.  Communication is so limited in its effectiveness the relationship suffers as a result.

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What’s Your Management Style? Leader or Boss? - Column #148

Marcus Straub

Marcus Straub

There’s a vast difference between being a leader and a boss. A leader influences, collaborates, guides, mentors and supports others to encourage movement in a desired direction. Conversely, a boss lords over others, controlling, domineering and relying on fear and intimidation to get ever more out of the individuals he or she oversees.

If you’re like most people, you’ve worked for a variety of business owners and managers. Undoubtedly, a few clearly stand out in your mind as people you enjoyed working for, while others created an unsavory work environment. It’s also likely there’s no doubt in your mind about the type of person for which you’d rather work.

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Does A Team Member Hold You Hostage? - Column #147

Marcus Straub

Marcus Straub

Every company has team members who hold positions critical to daily operations. While these individuals might fill important roles, they also could contribute to a negative work environment. They might not fully support company philosophies, objectives and goals. In fact, they actually could hinder the progress of the organization with their bad attitudes, gossip and dishonesty.

It’s typically believed if these team members were to leave or be let go, the business would suffer. This is a situation in which these team members hold a business hostage, but it need not be the case.

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Are You Addressing Barriers To Business Success? - Column #146

Marcus Straub

Marcus Straub

Internal barriers or blockages to business success come in many forms: ineffective hiring practices, poor on-boarding and training, bad teamwork, low morale and team members whose lack of desire and negative attitudes prevent them from performing at consistently high levels.

That’s not to mention less than effective systems and procedures, inferior customer service, inconsistent quality of products and team members who lack the skills and behaviors necessary to communicate effectively.

These are just some of the common blockages I help business owners and managers identify and eliminate to improve performance and success.

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Are Personality Conflicts Hurting Your Business? - Column #145

Marcus Straub

Marcus Straub

Personality conflicts hurt businesses by contributing to declines in communication, collaboration and teamwork. In turn, efficiency, productivity, retention, team member satisfaction and ultimately business growth and profits suffer. The degree to which team members don’t collaborate presents one of the greatest obstacles to business success.

The effective, efficient and smooth flow of information is critical when working to consistently meet and exceed the wants and needs of customers as well as foreseeing challenges and solving problems. Communication is also essential to the production and delivery of high quality goods and services in a timely manner. When communication is limited or even impossible because of  personality conflicts, the business weakens from within and the effects reach far and wide.

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Reduce Expenses and Improve ROI with Job Benchmarking - Column #144

Marcus Straub

Marcus Straub

Businesses experience turnover for a variety of reasons, and the expenses associated with finding, hiring, training and developing new team members are very real.

Studies have estimated the cost of turnover to range from several thousand dollars to upwards of 150 percent to 200 percent of a team member’s annual salary. The costs are high because they include not only loss of revenue, productivity and training expenses, but also the time, energy and stress involved with hiring someone new.  Wise business owners endeavor to reduce the high cost of turnover and maximize their return on investment in new hires.

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